Shipping / Returns / Refunds


Shipping Policy

  • All orders are shipped via UPS.
  • Free shipping for all orders over $55
  • Most orders are processed & shipped by the end of the following business day. Special custom orders may take longer. We will communicate with you directly if that is the case.  
  • We only ship to locations within the United States. We do not ship internationally.
  • Tracking information will be provided to you via email once the order has been shipped.

 Refunds / Returns

We offer full refunds on returns within 30 days of purchase.  To qualify, the items must be its original and unused condition.  Used items do not qualify for a refund. 

To submit a return, please send the items along with proof of purchase to the following address:

Porten’s on 15th Candle Company
5049 W. 15th Street
Speedway, IN  46224      

 

Upon receiving your return, we will review to ensure all criteria is met to qualify for the refund.  If your return does qualify, we will issue the refund to the same payment method you made the original purchase with.  An email will be sent informing you of this transaction.

Damaged Candle

If your candle was damaged during shipping, please send a photograph along with a short description to our contact email address below. We will work with you to provide a refund or a replacement candle. We may choose to file a claim with the currier.  Please note that you must contact us with this information within 5 days of receiving the damaged goods.     

 

For more information on any of this, please email us at candles@portenson15th.com